Why was the invoice rejected?
The reason for rejection can be viewed in your nipendo portal.
Enter the "Sent Invoices" module and double-click on the invoice to open it.
There are 3 main reasons for an invoice rejection:
1. Validations system failure - The invoice was rejected due to failure in the validation tests of the system. Each invoice sent through the nipendo portal is sent to a set of automatic tests determined by the customer.
The list of validations can be found in the "Validations" tab.
An invoice that was rejected by the validations system will not be sent to the customer. In some cases, the invoice can be released from the "rejected" status by correcting the error/completing missing details. This can be done in the "Amendments" tab.
*The fields displayed with a blue pencil can be edited in the Amendments tab. If your error is not available for correction, the invoice must be resent.*
2. Manual rejection by the customer - After a manual inspection by the customer, a decision was made to reject the invoice in accordance with the company's procedures.
3. Automatic rejection by the customer's system ("rejected by the customer's ERP system") - The invoice has passed nipendo's system validations and arrived to the customer's ERP system, where it encountered internal checks by the customer's system which found that the invoice did not meet the customer's requirements.
*Please note: For any rejection reason that comes from the customer, please contact the customer to find out more information if it is not clearly stated in the nipendo portal.*