Invoice Rejection - Order / Order Line was not approved
Rejection Reason: The related order or order lines were not approved.
Explanation: Depending on the customer, you may be required to approve the order or order lines related to the invoice. If this is true for your customer and the relevant order or order lines were not approved, the invoice will be rejected.
To find the rejection reason, enter your Sent Invoices module and double-click on the rejected invoice to open it.
Then, click on "Click here for more info" next to the red rejection message, or enter the Validations tab, to see the reason for rejection.
Actions: First, approve the order or order lines. Then, you can resend the invoice.
After you approve the relevant order or order lines, you must send the invoice again. Follow these steps to complete this process:
1) Enter the Sent Invoices module and double-click on the invoice to open it.
2) Enter the Amendments tab from the menu on the top of the page and locate the green "Approve & Send" button on the bottom of the page. Click on this button and your invoice will be sent to the customer.